Packaging
We all live on such a beautiful planet! The nature around us provides boundless inspiration for all of my work, so it's only right that I put great efforts into causing as minimal an impact to Planet Earth as possible. I also repurpose shipping boxes and packaging. I have a gang of friends out there who save all of their cardboard boxes and bubble wrap, ready for me to reuse. So if your piece arrives in an old Amazon or John Lewis box, that's why! These little steps help to keep my environmental impact minimal whilst not effecting the high quality standards and longevity of your piece.
Dispatch and Delivery
Dispatch time is the time it takes to process your order, and it doesn't include the time for shipping with each courier.
All prints are made to order (especially for you) and the lead time before dispatch is 2-5 working days.
This might increase a little during really busy periods like Black Friday, Christmas & any seasonal sales.
Most prints are sent via Royal Mail 2nd Class Tracked service, which aims to have parcels delivered in 2-3 working days for the UK, and 7-9 days Internationally. Original art is shipped through a courier and depends upon the destination country.
If you're worried about anything, you can always drop me a line at emily@summerlandsstudio.co.uk and I'll be happy to help.
Import tariffs or taxes are not included
Tracking
I ship worldwide using a variety of tracked services.
Confirmation emails and texts are sent out automatically but they can sometimes head over to your spam folder.
Once I've dispatched your parcel I'll send you another email which will include all your tracking info.
Remember to add in your email at checkout or I won't be able to reach you.
If you have any issues with locating your tracking details, please drop me a line at emily@summerlandsstudio.co.uk and I'll be more than happy to
help.
Tarriff and Taxes
Summerlands Studio is not responsible for any import charges, duties or taxes on international sales. If you reject a parcel due to unexpected customs and import charges, I reserve the right to withhold the cost of shipping your parcel both ways when completing your refund. In some cases, packages can be delayed due to matters outside of my control. If you parcel is delayed, drop me a line at emily@summerlandsstudio.co.uk and I'll be happy to help.